Holgate Mental Health (“Holgate Mental Health,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of the individuals we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at holgatementalhealth.com or interact with our services.
Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website.
When you contact us, request information about our programs, or complete intake forms, we may collect:
- Name, phone number, email address, and mailing address
- Insurance information and coverage details
- General information about mental health concerns or treatment needs
- Any other information you voluntarily share with us
When you visit our website, we may automatically collect certain technical data, including:
- IP address and browser type
- Pages visited and time spent on those pages
- Referring URLs and search terms used to find our site
- Device type and operating system
This information is collected through cookies and similar tracking technologies. It is used to improve website functionality and understand how visitors engage with our content.
Any health-related information you share with our clinical or admissions team — whether by phone, email, or in person — is treated as Protected Health Information (PHI) and governed by the Health Insurance Portability and Accountability Act (HIPAA). Please see Section 5 below for more information on how we handle PHI.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and connect you with the appropriate level of care
- Verify insurance benefits and guide you through the admissions process
- Schedule appointments and coordinate treatment
- Communicate updates about our programs, services, or your care
- Improve the functionality and content of our website
- Comply with applicable legal, regulatory, and accreditation requirements
We do not sell your personal information to third parties. We do not use your information for advertising or marketing purposes without your consent.
3. Cookies and Tracking Technologies
Our website uses cookies and analytics tools, including Google Analytics and Google Tag Manager, to help us understand how visitors interact with our site. These tools may collect anonymized data about your browsing behavior.
You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality. To opt out of Google Analytics tracking, you may use the Google Analytics Opt-Out Browser Add-on available at tools.google.com/dlpage/gaoptout.
4. How We Share Your Information
We may share your non-health information with trusted third-party service providers who assist us in operating our website and delivering services (such as website hosting, analytics, and email platforms). These providers are contractually obligated to use your information only for the purposes we authorize and to maintain appropriate security standards.
We may also disclose information when required by law, in response to valid legal process, or to protect the rights, safety, or property of Holgate Mental Health, our clients, or others.
We do not sell, rent, or trade your personal information.
5. HIPAA and Protected Health Information
As a behavioral health provider, Holgate Mental Health is a HIPAA-covered entity. Any Protected Health Information (PHI) you share with our clinical or administrative team is governed by HIPAA and our Notice of Privacy Practices (NPP).
Our Notice of Privacy Practices describes in full how we may use and disclose your health information, your rights as a patient, and our obligations under federal and state law. You will receive a copy of our NPP upon beginning treatment. You may also request a copy at any time by contacting us at the information listed in Section 8.
In general, we will only use or disclose your PHI:
- To provide or coordinate your treatment
- For healthcare operations and administrative purposes
- For payment and insurance billing
- As otherwise permitted or required by law
- With your written authorization for any other purpose
6. Confidentiality of Substance Use and Mental Health Records
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
If you believe your information has been compromised, please contact us immediately.
Depending on your relationship with us and applicable law, you may have the right to:
- Access or request a copy of the information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal data (subject to legal and regulatory limitations)
- Opt out of non-essential communications at any time
- Withdraw consent for certain uses of your information
To exercise any of these rights, please contact us using the information below. As a patient, your rights with respect to PHI are governed by HIPAA and outlined in our Notice of Privacy Practices.
Our website may contain links to third-party websites, including insurance providers, resource organizations, or other external sites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our website and services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently received information from a minor, please contact us so we can take appropriate action.
7. Changes to This Privacy Policy
Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or need to request a copy of our Notice of Privacy Practices, please contact us:
Holgate Mental Health
155 Chestnut Ridge Rd
Montvale, NJ 07645
Phone: (551) 231-8525
Email: admissions@holgatementalhealth.com
Website: holgatementalhealth.com
With 22 years in the mental health and recovery field, Natasha is dedicated to helping individuals build confidence, recognize their potential, and achieve lasting healing. She has experience across the criminal justice system, foster care, and child and adolescent mental health, with a primary focus on adults facing co-occurring mental health and substance use challenges. She was drawn to Holgate Mental Health for its person-centered approach, commitment to treating individuals with dignity and respect, and the team’s ability to provide compassionate, meaningful support.
